Refund policy

Return and Refund Policy | FullValueStore

At FullValueStore, customer satisfaction is our top priority. We offer a 14-day return policy for both domestic and international customers. If you're not satisfied with your order, we’re here to help — no matter where you are in the world.

✅ Returns (Global Policy)

You have 14 days from the date of delivery to request a return.

To be eligible:

  • The item must be unused, unworn, and in the original packaging with all tags attached.

  • You must provide the receipt or proof of purchase.

  • For international customers, the return shipping may vary depending on the country and logistics provider.

📧 To start a return, email us at info@fullvaluestore.com.
We'll provide you with the return authorization, shipping label (where applicable), and complete return instructions.

❌ Items sent without prior approval will not be accepted.

🛠️ Damages and Issues

Please inspect your order upon delivery. If your item is:

  • Damaged,

  • Defective,

  • Or you received the wrong item,

contact us immediately at info@fullvaluestore.com so we can resolve the issue quickly.

❗ Non-Returnable Items

Some items are not eligible for return:

  • Perishable goods (e.g. food, flowers, plants)

  • Personalized/custom-made products

  • Beauty or hygiene-related items

  • Hazardous materials, flammable liquids, or gases

  • Sale/discounted items or gift cards

Feel free to contact us for clarification before purchasing.

🔄 Exchanges

If you wish to exchange an item, the fastest way is to:

  1. Return the original item following the return process.

  2. Place a new order for the item you want.

🇪🇺 European Union 14-Day Cooling-Off Period

For customers in the European Union, under EU law, you have the right to cancel or return your order within 14 days, for any reason — no justification required.

To qualify:

  • Item must be in original, unused condition

  • Tags and packaging must be intact

  • Receipt or proof of purchase is required

💰 Refunds (Including International Orders)

Once we receive and inspect your returned item, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method.

  • Refunds typically take 7–10 business days, depending on your bank or card issuer.

  • For international refunds, exchange rates and bank processing times may affect final refund timing.

If more than 15 business days have passed and you haven’t received your refund, please contact us at info@fullvaluestore.com.

📦 We strive to provide a smooth and fair return experience for customers globally. For further assistance, please contact our customer support team at support@fullvaluestore.com.